1. SUPPORT
When raising a ticket in relation to help/support required, could you please provide us with the following information, this will allow us to better understand the help/support you require and respond in a more efficient and timely manner:
- A screenshot of the incident with a brief description and how to reproduce.
- Does the issue affect a specific user, a group of users or all users?
- When and how frequent does the issue occur?
2. CONSULTANCY
Please provide detailed requirements when requesting the following services:
- Training, include the scope and expected outcome.
- Consultancy, include the scope and requirements in detail.
- Custom Development, include a detailed specification of your requirement and expected outcome.
3. SOFTWARE LICENSE
Type of software and number of users required.
Please note this helpdesk is a paid service. We provide priority to our clients who have a valid support contract and no overdue invoice payments.
Kindly contact our Customer Service Manager, Louise Treichel Louise.Treichel@asggroup.com.au should you require any further assistance on matters other than support.